Triaging through plasma crash reports I see a lot of useless reports. If you paste a crash report and if you see many '(no debugging symbols found)' lines then you are not helping us. You need to install the debug packages from your distribution as explained in
http://techbase.kde.org/Development/Tutorials/Debugging/How_to_create_useful_crash_reports
Also be sure this is not a distribution issue and really a KDE one (ask your distribution IRC channel and scan the forums) prior to post a bug report. When you know it is a KDE crash, please take some time to look at current reports and see if it was not already reported.
Please also note down the steps to reproduce your crash. If you upgraded your distribution and cannot load plasma, try a new user. If the new user works, add the plasma-appletsrc config file to the bug report as well as the plasmarc file (in $KDEHOME/share/config). If the new user does not work, please ask your distribution for help.
Same for all crashes with an existing config, please try a new user and add the config files to the bug report as well as the crash backtrace.
Thanks in advance, those hints will ensure that we will fix any issue really faster!
Compiling issues are not to be reported as crash, you can use the kde-devel mailing list for them
https://mail.kde.org/mailman/listinfo/kde-devel
3 comments:
Would be cool if Dr Konqui can optionally install the needed debug packages himself using PackageKit :)
It's nice to have useful bug reports, but KDE user base is composed of users without much knowledge also,and they also can sumit bugs!
I know here in Brazil that even a small pharmacy and a large cloths shop use KDE. If a crash happens, they can click in dr. konqui and submit the bug... even without knowing that is KDE or what they are doing. :)
Not the ideal world, but I hope developers do not stop looking bugs just because there is not enought details.
@Iuri: of course we still look at bug reports and users usually are very nice and follow the reports by answering the questions we might have.
Hopefully people who use KDE for their work have very stable versions (like my husband who is running KDE 3.5.something) and I don't think he ever had a crash.
This blog is more for advanced users using 4.1.3 or even pre 4.2!
Side note: Brazil is a country where Free Software is quite used and that should be an example for other countries!
@fringing: yes, DrKonqui should be smarter!
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